FAQ

General Questions

• Where is my nearest drop off location?
• Prohibited Items
• What are ParcelPoints (PP)?
• What is volumetric weight?
• Our Opening Hours
• I've had a surcharge. What is this?

See all 15 articles

Online Booking

• "Remote Area Applied" What does this mean?
• Help! I need to edit my order details.
• How do I get a quote?
• I've booked a duplicate order in error.
• Need a custom quote?
• I need to cancel my order.

See all 12 articles

Collection & Delivery

• I Can't Print My Label
• What time will the driver collect?
• Failed collection - Driver failed to collect parcel, what now?
• What is an Access Point?
• Can you deliver to a PO Box address?
• What is my cut off time?

See all 15 articles

Customs Advice and Information

• What is an EORI number?
• Customs Invoice Template
• Supplementary Customs Charges
• What are Customs Procedure Codes (CPC) and why should you use them?

VAT / Receipts

• I pay VAT in another EU country, can you exempt me from UK VAT?
• How can I view my VAT receipts?
• Are you VAT registered?

Packaging

• Do you supply boxes, tape etc?
• How should I package my item?
• Does my item need to be boxed?

Claims

• My parcel has been damaged, what should I do?
• How long do claims take to process?