How can we help?
FAQ
General Questions
- Where is my nearest drop off location?
- Prohibited Items
- Complaints & Escalations Procedure
- Why we don't offer phone support.
- What are ParcelPoints (PP)?
- What is volumetric weight?
Online Booking
- "Remote Area Applied" What does this mean?
- Help! I need to edit my order details.
- How do I get a quote?
- I've booked a duplicate order in error.
- Need a custom quote?
- I need to cancel my order.
Collection & Delivery
- What time will the driver collect?
- Failed collection - Driver failed to collect parcel, what now?
- What is an Access Point?
- Can you deliver to a PO Box address?
- What is my cut off time?
- DPD 1 Hour Delivery Time-slot
Customs Advice and Information
- Sending Parcels from Great Britain to Northern Ireland: Windsor Framework Agreement Guidance
- What's the difference between a Spanish CIF and NIF number?
- Calculating Import Duties and Taxes Using the Most Up-to-Date Information
- Sending Parcels between the UK Mainland and Northern Ireland - Valid until September 2024
- Understanding AES filing - how to get an ITN number for imports over $2500
- Export Accompanying Document (EAD)