How can we help?
FAQ
General Questions
- Where is my nearest drop off location?
- Prohibited Items
- Complaints & Escalations Procedure
- Why we don't offer phone support.
- What are ParcelPoints (PP)?
- What is volumetric weight?
Online Booking
- "Remote Area Applied" What does this mean?
- Help! I need to edit my order details.
- How do I get a quote?
- I've booked a duplicate order in error.
- Need a custom quote?
- I need to cancel my order.
Collection & Delivery
- I Can't Print My Label
- What time will the driver collect?
- Failed collection - Driver failed to collect parcel, what now?
- What is an Access Point?
- Can you deliver to a PO Box address?
- What is my cut off time?
Customs Advice and Information
- Why you shouldn't provide a marketplace email address for your recipient.
- Moving Personal Belongings Across Customs Borders
- What is the IOSS (Import One-Stop Shop) EU VAT Scheme and who needs to use it?
- What Is an Importer or Exporter of Record?
- Important VAT Changes for E-Commerce Shipments Imported into Norway
- What is an EORI number?