How can we help?
FAQ
General Questions
- Where is my nearest drop off location?
- Prohibited Items
- What are ParcelPoints (PP)?
- What is volumetric weight?
- Our Opening Hours
- I've had a surcharge. What is this?
Online Booking
- "Remote Area Applied" What does this mean?
- Help! I need to edit my order details.
- I've booked a duplicate order in error.
- Need a custom quote?
- I need to cancel my order.
- Help! I can't sign in to my account.
Collection & Delivery
- I Can't Print My Label
- What time will the driver collect?
- Failed collection - Driver failed to collect parcel, what now?
- What is an Access Point?
- Can you deliver to a PO Box address?
- What is my cut off time?