General Questions

• Where is my nearest drop off location?
• Prohibited Items
• Complaints & Escalations Procedure
• Why we don't offer phone support.
• What are ParcelPoints (PP)?
• What is volumetric weight?
• Our Opening Hours
• I've had a surcharge. What is this?
• Do you offer transit cover?
• I need to post you something, what's your address?
• Do you collect and deliver glass and ceramics?
• I have a large one off shipment of parcels to different addresses, can you offer me a discount?
• How do I qualify for a trade account?
• Do you ship pallets?
• What are the maximum dimensions allowed for a parcel?
• How do I pay?