My Labels Haven't Arrived
During business hours (09:00 - 17:00), most labels are generated automatically and will be available to print immediately after you check out. If you have booked a shipment but haven't yet received your labels, there may be several reasons why this has happened. Please check the following common causes and steps to resolve these issues. This is not an exhaustive list:
- Incorrect or incomplete addresses: Ensure all address fields are correctly filled in, including correct postcode formats.
Invalid customs data: If sending internationally, customs declarations must be accurate and complete.
- Missing contact information: Ensure that a valid telephone number and email address is provided for both sender and receiver. This is especially important for international shipments, as some carriers will only accept local telephone formatting.
- Special characters not recognised: Avoid using symbols (such as '&') in address fields. Carriers will only accept addresses written in English.
Too many characters in the address: Carriers impose character limits on address lines; ensure each address is evenly divided into the allocated fields (Address lines 1-3, town, county, postcode).
New customer: If you haven't used our services before, then our staff may need to perform additional security checks during business hours.
- TNT import bookings: If you have booked an import service with TNT, please note that these bookings are processed manually during business hours. Labels will be generated once the booking is reviewed by our team. If your booking was made outside of business hours, please allow time for our team to process it on the next working day.
Service unavailable: On occasion, services may become temporarily or permanently unavailable in certain collection or delivery locations. Whilst we strive to stay informed, changes to service availability can occur at short notice within Express Parcel Delivery networks. Carrier systems may also experience temporary outages due to maintenance or operational issues.
A member of our team will contact you as soon as possible during business hours to offer alternative solutions if your selected service becomes unavailable.
- Incorrect email address provided: If there was a mistake in the email address provided during booking, the labels may have been sent to an incorrect address or failed to deliver.
- Outstanding Surcharges: If there are any outstanding surcharges on your account, label generation may be delayed until these are settled.
- Economy/Premium Pallet Network: Labels are generated manually during office hours and will be emailed to you prior to collection.
Still waiting for your labels?
Our team works quickly during office hours to resolve any issues. If your labels haven’t arrived within 10 minutes of booking, please contact us directly. To avoid tracking disruptions and unexpected surcharges, always use the official labels provided by ParcelBroker.