Can my collection driver call me before they arrive?
Parcel courier drivers aren’t issued company mobile phones, so unless they choose to use their own, they aren’t able to make any calls prior to collection or delivery. Collections can take place at any time between 09:00 and 17:30 so it’s important to ensure that someone is at the collection address between these hours.
Pallet drivers are issued company mobile phones so a request to receive a call before collection can be made. Please note however that this is on a request only basis and cannot be guaranteed.