I have not had an instant confirmation sent to me with my tracking number?
The main reason some of our customers do not receive an instant email confirmation is because the email address was entered incorrectly on the order form (simple typing error). Please contact us using our contact page to inform us you have not received your confirmation and we will send you your tracking number.
The second reason: Please check your spam, bulk, or junk mail folders. If you find the e-mail there, your ISP or your spam-blocker or filter software is diverting our email.
You may also find the VAT invoices FAQ useful. Click here to view.