Failed collection - Driver failed to collect parcel, what now?
Firstly we apologise for the inconvenience caused when a collection is not met.
Please email us at firstname.lastname@example.org informing us of the failed collection, it is important to state the Parcelbroker order number, collection postcode and the next convenient time for collection. The following morning we will chase the carrier to ensure they call to collect asap.
ParcelBroker have contracts with the main carriers, we forward the discounts we receive onto you the customer. The scripts & programmes pass your booking data directly to the carrier (it's instant) this basically means its the same as you calling the carrier with our contract details and booking it yourself.
When a failed collection occurs, please understand we have no direct control over it. However, we do the next best thing and act as soon as possible to emails from our customers who are complaining with regard to the failed collection, and rebook the collection for the next convenient time, or refund the customer if the collection is no longer required.
We understand that we are contracted to you, our customer, therefore our customer must complain to us, we then are obliged to do the same to the carrier where our contract lies.