Service Update - TNT Issues (23/08/2017)
You’ll be pleased to know that you can now book TNT imports from all of the locations listed below. Service in these countries has now been fully restored.
We would like to thank you once again for all of the patience shown during this challenging time.
We hope to hear from you soon!
Service Update - TNT Issues (20/07/2017)
TNT are now making collections and deliveries within the European Union as usual. Their Track and Trace is also now operational once again for these shipments and same day collections are available.
We have been advised however that for collections /deliveries in countries outside of the European Union, delays in customs should still be expected whilst TNT work to bring their customs entry systems back online. Whilst they are slowly clearing goods through customs, it is very much a manual process at present so it is taking much longer than usual.
Other important information regarding collections /deliveries in customs controlled countries includes:
- Until further notice, TNT will only accept parcels that are less than 100 cm long and less than 50kg.
Tracking information may not be fully up to date.
- Most transit times will be extended.
- For now, TNT are still experiencing severe issues collecting and delivering in the following countries. Please avoid using TNT for imports from and exports to these countries until further notice.
Service Update - TNT Issues (17/07/2017)
Although TNT are now almost fully operational again, please be aware that there is still a 24hr delay on collections. As soon as we receive your order (if between 09:00 and 17:00), it will be booked for the following business day.
Please also note that for now, TNT are still experiencing issues collecting and delivering in the following countries. Please avoid using TNT for imports from and exports to these countries until further notice.
If anybody has a TNT order booked for collection or delivery in one of the above countries, please contact us at firstname.lastname@example.org.
Once again, thank you very much for bearing with us.
Service Update - TNT Issues (10/07/2017)
Thank you for your patience as we continue to deal with last week’s attack on TNT’s IT systems. All of their depots, hubs and facilities around the globe are open, operational and working to quickly clear any backlogs. The majority of their services are now available.
Where is my shipment?
Unfortunately, TNT’s Track & Trace still isn't up to date. As soon as it is, we will let you know without delay.
Is my shipment safe?
We understand many of you have concerns about the safety and status of your shipments. Rest assured, even if the tracking status you see is incorrect, your shipment is still safe within the TNT network. It will be delivered as soon as possible.
Should I call Customer Service about my shipment’s status?
Our Customer Service team is currently relying on the same information that’s published on TNT’s website. With each new development, we will publish an update here.
Can I still book shipments?
Yes. We’re still accepting bookings. However, there may be some delays and restrictions in the short-term. A member of our customer service team will contact you to discuss your booking if any restrictions apply.
Service Update - TNT Issues (28/06/2017)
We are sorry to advise that TNT are experiencing severe issues with their IT systems this morning. As a result we are unable to schedule collections or issue labels at this time.
This is a network wide issue and believed to be part of the wider spread global cyber-attack acknowledged by the media yesterday afternoon.
TNT are working hard to fix it as we speak. At present however we do not know when the issue will be resolved. As soon as we have more news we will contact you without delay.
It is likely that we will not be able to schedule collections for those who have requested them for today, however please be assured that collections will be scheduled for the very next available opportunity.
Alternatively, please contact us if you would like to change the service you have booked to another carrier.
Thank you very much for bearing with us. We apologise for any inconvenience caused.