Why do some services have a residential surcharge?
A select few courier companies charge a little more for delivery to residential address than they do for delivery to business addresses. You will be able to see where this applies when selecting a service on our website.
Commercial or business deliveries tend to take place on the high street, industrial estates or out of town retail centres. This nearly always means that drivers are able to make multiple collections and drop-offs whilst in the same area which can help save time and fuel therefore helping the carriers reduce their operating costs.
Residential deliveries on the other hand tend to be far more spread out. For example a driver may have to drive many miles only to make one or two deliveries. For this reason, some carriers charge a supplement in order to balance the extra costs incurred.
It is important to remember that the carriers define a residential delivery as one to a home, including a business operating out of a home.